SHIPPING & RETURNS
We aim to despatch your orders within 1 working day. Orders are processed and shipped on business days only ( Monday - Friday, excluding Bank Holidays).
We despatch to UK Mainland Delivery only: We offer free shipping on orders over £95. Orders £95 or less will incur a charge of £4.50 packing and delivery fee. All orders will be dispatched using Royal Mail and are estimated to take 3 working days from dispatch to arrival.
Return & Exchange Policy
As a consumer, you have the right to cancel ( under the Consumer Contracts Regulations 2013) all or part of your contract at any time up to 7 calendar days after the day on which you receive the goods you ordered. You can contact us by email firstname.lastname@example.org and request a refund or exchange. We will then give you details on how to proceed. Our policy is that all items returned must be in new condition, unused and with all garment tags still attached. Returns that do not meet this requirement will not be accepted and will be sent back to you.
If you request a refund the value of the product will be refunded once we have received your returned order in the required condition. We will process your refund within 14 days of receipt of the products. Postage will not be refunded.
An item returned for exchange will be processed and a new item will be dispatched within seven (7) days of return. You will not be charged a delivery fee for a first time exchange.
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery please contact us by email as soon as possible with details of the damage or error in supply. You must then return the products to us as soon as possible.
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. In the case of lost or damaged products returned by you, we reserve the right to charge you ( or not to refund any amounts attributable to) such loss or damage.